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Shipping Policy

• We offer free shipping across the UAE on all orders.
• Orders are typically delivered within 3 to 5 business days.
• A tracking number will be provided once your order has shipped, so you can easily monitor its progress.

Return Policy

• Returns are accepted within 7 days of delivery.
• The item must be unused, in its original packaging, and in resellable condition.
• To initiate a return, please contact our support team at sooqnauae@gmail.com.
• Refunds or exchanges will be processed after the returned product is inspected.
• For any further inquiries or assistance, feel free to reach out to our customer support team.

At Sooqna, we want you to have a hassle-free shopping experience. If you're not completely satisfied with your purchase, we offer returns under the following conditions:

Eligibility for Returns

• Returns are accepted within 7 days of delivery.
• The item must be unused, in its original packaging, and in resellable condition.
• Items that are damaged, used, or missing parts due to customer negligence will not be eligible for return.

Return Process

• Initiate a Return – Contact our support team at Saadimughal584@gmail.com within 7 days of receiving your order.
• Approval & Instructions – Our team will review your return request and provide instructions for returning the product.
• Return the Item – Ship the product back to the address provided by our team. Return shipping costs are the responsibility of the customer unless the return is due to a defect or an incorrect item received.
• Inspection & Refund – Once we receive and inspect the returned item, we will process your refund or exchange within 5-7 business days.

Refund & Exchange Policy

• Refunds will be processed via the original payment method or as store credit.
• Exchanges are available for defective or incorrect items. If the desired item is unavailable, a refund will be issued.
• Shipping charges, if any, are non-refundable unless the return is due to an error on our part.

For any further queries or assistance, feel free to contact our support team. We're here to help!